Support Desk Technician - Groblersdal

Main job function

1. Support Desk Technician

Educational Qualifications and Requirements:

• A high school Certificate or equivalent is required.
• CompTIA A+, CompTIA Network+, CompTIA Security+,
• Microsoft Certified Desktop Support Technician (MCDST), and others Technical Skills
• Valid Drivers License (A must)
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with operating systems like Windows, macOS, Andriod & Mikrotik.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Mikrotik experience.
• Email issues POP and IMAP.
• VoIP setup and troubleshooting.
• Understanding of hardware components and peripherals, such as desktops, laptops, printers, and mobile devices.
• Experience with remote desktop support tools and software.

Customer Service Skills:

• Strong interpersonal and communication skills, both written and verbal.
• Patience and empathy when dealing with end-users who may have varying levels of technical expertise.
• Active listening skills to understand and diagnose user issues effectively.
• Ability to provide clear and concise instructions to end-users.

Problem-Solving Skills:

Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.

The capability to adapt and find solutions quickly in a fast-paced environment.

Knowledge of common troubleshooting methodologies and techniques.

Organizational Skills:

Efficient time management to prioritize and handle multiple support requests simultaneously.

Proper documentation of support requests, solutions, and relevant information for future reference

Soft Skills:

• Teamwork and collaboration skills to work with other IT professionals and departments.
• Adaptability to stay updated with evolving technology and software.
• Professionalism and a strong work ethic.

Customer-Focused Attitude:

A commitment to providing excellent customer service and ensuring end-users'' satisfaction.

Physical Requirements:

The ability to lift and move computer equipment and peripherals when necessary.

Knowledge of Company Policies:

Understanding and adherence to the organization''s IT policies and security protocols.

Security Awareness:

Awareness of cyber security best practices to help end-users avoid common security threats and risks.

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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