Requirements:

Very good communication skills â MUST HAVE
Previous network support experience within a Service Desk environment, ideally within an ISP
Professional with a calm manner, even under pressure
Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper
Good understanding of networking concepts, protocols and technologies: TCP/IP, VLANâs, routing protocols etc
Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
VoIP support experience would be very beneficial but not a must
Excellent problem-solving and analytical skills

Qualifications: