Support Specialist - Table View
NMI
NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist. As a Support Specialist, you will provide support on a range of NMI products to live Affiliates and Merchants via phone, email and online tickets, ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. Attendance within the Cape Town office for UK Working Hours is required for this role. Office location: Cape Town V&A. What will I be doing? Onboarding new and existing customer accounts Training customers on our onboarding & reporting tools Supporting internal colleagues with general queries relating to our products Updating/creating knowledge garden content (our external help desk portal with information for customers) Updating/creating internal documentation Working with acquirers/other teams to ensure customer solutions are compliant Providing general support for customers using our products/services Internal projects to help improve the customer experience Building out internal training programs
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