Switchboard - Sandton
JD Group
Introduction JD Group is seeking a professional and reliable individual to join the Customer Resolution Centre team as a switchboard operator. The individual will be responsible for operating the company's switchboard system, directing incoming calls to the appropriate departments or individuals, and providing exceptional customer service to all callers. Description Answer all incoming calls promptly and professionally Direct calls to the appropriate departments or individuals Take messages and relay accurate information to the intended recipients Maintain a neat and organized switchboard area Assist with general administrative tasks as needed Provide exceptional customer service to all callers Follow company policies and procedures related to switchboard operation Assist with maintaining phone system equipment and reporting any technical issues to the appropriate department Minimum requirements Grade 12, relevant diploma/degree Previous experience operating a switchboard system preferred Excellent communication skills, both verbal and written Strong customer service skills Ability to multitask and prioritize in a fast-paced environment Proficiency with basic computer skills Ability to remain calm and professional under pressure See Description See Description
Apply Now
Facebook
WhatsappRelated Jobs
Front Desk Receptionist - Randburg
DCM Chemicals
...
CALL CENTRE COORDINATOR - CUSTOMER SERVICE - Johannesburg
...
Learnership Johannesburg - Johannesburg
JD Group
...
JD Home Stores - Learnership (WandR SETA Funded) - Johannesburg
JD Group
...
Service Desk Operator (1 month Contract) - Johannesburg
...