Switchboard Receptionist Parow East - South Africa
The Foschini Group
JOB DESCRIPTION Responsibilities: Welcoming of visitors in a professional and courteous manner Informing the host of the visitor's arrival Signing in of visitors, according to the Company procedure Manage queries as they arise in a professional manner, striving for a positive resolution Answer, transfer and execute switchboard calls correctly in a timeous and professional manner Providing an "ultimate" service experience to both internal and external customers Updating of relevant IT systems with customer complaints, compliments, and queries Administration, as and when required Always represent the TFG image and values Qualifications and Experience: Have a Matric certificate Minimum of 2 year's relevant working experience in switchboard and reception Skills: Be PC literate, with Basic Excel knowledge Excellent communication skills, both written and verbal Passionate about customer service Have good interpersonal skills Accuracy and attention to detail Ability to manage conflict effectively Behaviours: Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges Adhering to Standards - Ensures quality and compliance in the delivery of their work Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM At the heart of our organisation's functionality lies the Facilities Department - the engine that ensures our work environment is not just a space but an ecosystem optimised for productivity and well-being. Comprising dedicated professionals and experts, our Facilities Department is committed to providing top-notch services that go beyond the ordinary. JOB DESCRIPTION Responsibilities: Welcoming of visitors in a professional and courteous manner Informing the host of the visitor's arrival Signing in of visitors, according to the Company procedure Manage queries as they arise in a professional manner, striving for a positive resolution Answer, transfer and execute switchboard calls correctly in a timeous and professional manner Providing an "ultimate" service experience to both internal and external customers Updating of relevant IT systems with customer complaints, compliments, and queries Administration, as and when required Always represent the TFG image and values Qualifications and Experience: Have a Matric certificate Minimum of 2 year's relevant working experience in switchboard and reception Skills: Be PC literate, with Basic Excel knowledge Excellent communication skills, both written and verbal Passionate about customer service Have good interpersonal skills Accuracy and attention to detail Ability to manage conflict effectively Behaviours: Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges Adhering to Standards - Ensures quality and compliance in the delivery of their work Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. ABOUT US Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry. We're the designers, the makers, the shakers and the teams behind the scenes. Are you with us? ABOUT THE TEAM At the heart of our organisation's functionality lies the Facilities Department - the engine that ensures our work environment is not just a space but an ecosystem optimised for productivity and well-being. Comprising dedicated professionals and experts, our Facilities Department is committed to providing top-notch services that go beyond the ordinary.
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