System Analyst - - Johannesburg

Knowledge The following knowledge requirements were found to be relevant to this role:

Capital Markets subject matter, across asset classes, across business areas
Capital Markets Software Systems
Business Analysis fundamentals
System Configuration and/or Development fundamentals

Key Responsibilities:

Ticket Management:

Proactively monitor and respond to tickets logged through the Service Desk platform, ensuring timely resolution and minimal impact on business operations
Analyse and prioritise tickets based on urgency

Problem Identification and Resolution:

Conduct root cause analysis for recurring issues to identify and implement solutions
Collaborate with other business units to address systematic problems and enhance overall system stability

User support:

Provide expert support to end-users for the client, addressing queries and issues related to system functionality

Documentation and Knowledge Sharing:

Maintain comprehensive documentation for system configurations, troubleshooting steps, and resolutions
Contribute to the creations of a knowledge base to facilitate efficient issue resolution and training of Service Desk team members

Collaboration with Stakeholders:

Work closely with Service Desk team members, clients, and other business unit members to understand business requirements and translate into technical and functional solutions

Desired Experience & Qualification
Qualifications
The following educational requirements were found to be relevant to this role:

B.Sc. Financial Mathematics or B.Sc. Actuarial Science, or
B.Sc. Computer Science or B.Eng. Electrical and/or Electronic Engineering or similar degrees
Post-graduate degrees are advantageous

Skills
The following skills requirements were found to be relevant to this role:

Requirements Gathering elicitation of client system requirements for input to functional and/or technical requirements specifications
Solution Design design of functional and/or technical system solutions that address client system requirements
Scoping contribute to client deliverable scope analysis and definition within context of system requirements
System Configuration and/or Development the ability to configure systems and/or develop system software to deliver functional and/or technical solutions to client system requirements
Planning plan task execution and deliver accordingly
Documentation documenting of all required aspects related to system analysis, including requirements, solutions, and testing
Testing definition, validation and documentation of functional and/or technical testing scope, test cases and test outcomes across all testing phases, including unit, functional/integration, regression, and user acceptance testing
Solution Verification quality control and verification of final solution adherence to functional and/or technical requirements specifications before final production delivery and implementation
System Training training to client business users in the use and/or understanding of system functionality
Post Implementation Support system maintenance and client assistance in the use and/or understanding of the implemented system solutions
Stakeholder Engagement the ability to engage relevant stakeholders of a client deliverable for all functional and/or technical delivery aspects
Prioritisation the ability to identify the object of highest importance and executing accordingly
Communication the ability to convey relevant information in written and verbal form with the intent of creating clarity
Interpersonal Skills the ability to interact with other people, individually and in groups through listening, effective speaking and the ability to control and manage emotions
Collaboration being intentional about working together with others to achieve a common purpose, and the realisation that the collective result is superior to individual results