System Engineer - Team Lead - Cape Town City Centre
**You have to be living in Cape Town currently to be considered for this role**
Main duties and responsibilities
- Resolving all escalations from Tier 1 & 2 support
- Implement changes and projects such as version upgrades and migrations
- Perform proactive optimization and implementation best practice
- Document processes and procedures to increase repeatable quality and automation
- Develop relationships and communication throughout the company and with customers
- Conduct implementation of Hardware and Software projects based on Wintel and Virtualization platforms
Essential skills and experience
- Minimum 8 years overall experience in IT MSP Environment
- Advanced experience with Windows 2012 R2 / 2016 / 2019/ 2022
- Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.
- Intermediate experience with VMware vSphere 5.5 or above
- Intermediate experience with Hyper-V 2012 or above
- Good understanding of IP addressing and subnetting
- Fundamental understanding of mass storage like SANs and NAS devices
- Fundamental understanding of VLANs, routing, firewall behaviour, packet shaping etc.
- Comfortable working in server rooms/datacentres racking and cabling up kit
- Strong communication (both written and verbal) and comfortable face-to-face
- Sound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
- Good knowledge of Exchange 2010 / 2013 and above
Essentials qualifications
- MCSA MCSE
- Exchange/O365
- VCP-DCV (VMware Certified Professional) or Hyper-V
- Veeam
- Microsoft Azure
The client values traits such as continuous learning (which will be fully funded for the successful individual), team player, and the ability to work independently whether in the office, onsite or remotely.
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