Systems Administrator 1 at Pwc - South Africa
Main Purpose We are looking for an enthusiastic, well organised and dedicated IT System Administrator to join the Application Operations team in OneTechnology. Responsibilities/Output Responsibilities As the successful candidate, your responsibilities as System Administrator will include Application knowledge management Knowledge transfer to the service desk incl. appropriate training Creation of end user support collateral (FAQ, known issues etc) in the necessary repository Escalation of communicable items to the communications functional area Application administration Basic application monitoring – example health check on BI models Basic application configuration – example survey development Basic application maintenance 2nd Tier application support Support on escalated application support incidents Escalated access control list management – this group should understand who should get access and what roles they are allowed to which systems Application reporting – example usage statistics, applications KPIs, administrative reports for clients, access control list reports to business owners) Application testing – system testing (These staff cannot be used for BA work) Escalation to BRM team of application errors requiring fixing Escalation to BRM team of possible application improvements Interaction with the Service Desk and Project teams, as well as stakeholders in the Business Relationship Manager space. Competencies/Skills As the successful candidate, you have an IT /Business Degree or Diploma and preferably an ITIL Foundation Certification. You have at least 2 years, hands-on experience in IT. You Have Sought After Soft Skills You are a Team Player You show effective communication abilities with fellow staff members at various levels Clear and effective communication with a customer focus, in written and verbal formats You have a can do attitude You are structured and methodical in your approach to completing complex tasks Logical reasoning is one of your primary areas of strength Ability to work within deadlines Creative conflict resolution Ability to work independently and in a team Ability to prioritise and solve problems proactively Details Job Category: Associate Location: Sunninghill Job Type: Full Time Grade/Level: (Patterson C1) Line of Service: Internal Firm Services Available Positions: 1 Division/Group: One Technology Qualification Level: IT /Business Degree or Diploma Experience Required: 2 years Drivers License Required: n/a Travel Required: No Overtime Required: Yes Apply Now
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