Systems Administrator Sandton - Sandton
Digiterra Ltd.
Digiterra is a multinational software and consulting group that provides sustainable resource, process and technology solutions to address a wide range of challenges throughout the Business to IT continuum. We are looking for a Systems Administrator to join the team on an initial 12 month contract. To ensure that the production / service delivery meets set objectives as per the Service Level Agreements (SLA's), maintain and support the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics) in order to ensure availability, scalability and sustainability, in line with business strategy. Keep abreast of legislation and other industry changes that impacts on role Stay abreast of developments in field of expertise, ensuring personal and professional growth Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues Ensure client needs are addressed Assist clients by providing consistent second level support and troubleshooting Ensure smooth work flow Identify opportunities to improve or enhance processes Identify remedial and/or enhancement actions by providing and analysing MIS information Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements Ensure compliance to standards Guide and perform daily operational work requirements within existing policies, processes and procedures Ensure the stability of Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) technologies within existing processes, procedures and policies Ensure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents Research and understand product roadmaps Provide input to enhancement by participating in the planning and implementation of upgrades and fixes Ensure work is completed to plan Ensure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurate Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Preferred Qualification IT Diploma or Degree; Product certification Essential Certifications Certification or Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) or relevant/similar technology Minimum Experience Level 3-5 years IT industry with 2-3 of these years in Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics)
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