Team Lead Manager Umhlanga - Umhlanga Rocks
Massmart Holdings Limited
The Sales Team Lead is responsible to find new opportunities in the market place to deliver customer service excellence and increase Makro market share and profits through staff engagement. fUNCTIONS / RESPONSIBILITIES: Achieve set recruitment targets per store • Actively recruit new customers as per annual targets • Ensure customers are recruited based on the Business Development proposition in a professional manner • Facilitate opening of new cards, accounts and setting up customer to hand over to CRO • Ensure first experience of customer with Makro is professional, efficient and customer satisfaction uphold at all time Analyse and interpreted sales and market information to ensure volume/profit growth • Actively analyze market trends and sales environment to source for sales / profit opportunities • Develop recruitment strategy for relevant market / geographical area • Identify key focus areas that will drive profitability • Manage and track KPI's relevant to above Achieve department sales targets • Communicate to all sales representative what their daily/ weekly and monthly sales targets • Monitor weekly to see how far sales staff are compared to their set sales targets • Conduct monthly PITSTOPS with all sales staff • Ensure action plans are in place to improve performance • Analyse daily sales • Conduct daily morning meetings to communicate individual and store sales performance Ensure all customer expectations and requirements are appropriately met 167 • Manage customers' expectations and communicate appropriately 168 • Sets an example for customer focused behaviour • Consistently provide customer satisfaction through all actions • Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated • Communicate the information to all sales staff by means of morning meetings and monthly PITSTOPS • stock levels and focus on key stock articles per channel. • Identify and implement new opportunities to grow the customer base of your department Assist in execution of Business Development Sales Plan via market development • Support team sales performance via new market opportunities etc • Suggest change to price books, promotions, rebates and any other pricing if not relevant to current Business Development environment • Assist in processes that will ensure sales staff to excel in customer service excellence • Apply sound financial principles in market development and investigate process that can change/adjusted to result in cost saving • Manage expenses closely and report/suggest changes to optimize internal profitability • Provide sales staff member with SAPCRM reporting or from other internal system that will assist sales team in having customer information at tip of fingers. Team Management • Plan and) facilitate the Training and Development of new staff • Set targets and/or performance standards in conjunction with staff • Draw up and monitor action plans to correct inadequate performance • Ensure staff members are retained within the Department via appropriate work challenges • Develop a Talent pool within the team /department • Re-evaluate the effectiveness of the performance management agreements with team members to ensure it is still meets the business needs • Conduct monthly sessions; • Conduct on-the-job coaching; identify and fill performance gaps • Monthly coaching and training Build capability through coaching and collaboration 169 • Collaborate with other departments and functions (stakeholders) to optimize work flow • Investigate opportunities to increase sales staff performance and submit findings to Business Development Sales Manager • Check on relevance of job descriptions / role models and suggest changes as internal processes or market changes occur. • Meet and consult with key stakeholders to increase internal processes and reduce operational cost Matric Sales Diploma / Degree 3 years experience managing a Sales Team
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