Team Leader (Call Centre) - Randburg Market related - Randburg
Quantum Recruitment
This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial wellness would be a plus not a prerequisite Experience in financial services would be a plus not a prerequisite Excellent ability on excel and spreadsheets Exceptional communication skills – verbal and written Good attention to detail Core Values – Following processes, doing the right thing
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