Team Leader Claims - Willis Towers Watson - South Africa

WTW (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. WTW Belgium is part of the WTW group. Every day, our 220 associates commit themselves to delivering service excellence to both local and international clients. Thanks to its regional offices in Zaventem, Liège and Hasselt, WTW Belgium remains close to its clients-entrepreneurs. To stimulate its further growth, WTW Belgium is looking for a talented Team Leader Claims (m/f) for its CRB (Corporate Risk & Broking) activities. The role As a Team leader Claims within our Operations Team, you will be responsible for managing and coaching the claims department (team of Claims Advisors, Claims Advisors Fleet, Claims Advisors Marine and Claims Specialists). You will also handle a reduced portfolio as Claims Specialist: You optimally defend and promote clients' interests, both on the internal level and externally with our partners-insurers. For this purpose, you keep close track of the conventions and agreements in place. Client-oriented management and rigorous follow-up of the files are second nature for you. Your key responsibilities involve: Responsible for embedding all claims compliance requirements in our day-to-day processes and responsible for the adherence to the different policies (audit); Providing day to day excellent client service & providing hands on support were needed in the claims department; Continuous improvement and innovation: with a strong mindset to the business, introduce changes to the structure and process to drive better operational and financial efficiency within the claims department; Support client development/ client retention/ visit clients; Working together with the other internal departments to create a winning team and provide a compelling client experience; Maintaining relations with the different contact persons within the insurance companies. Job requirements We are looking for an individual with a high level of technicality, who is both analytical and organised, as well as creative and comfortable working independently. The successful applicant will have/be: At least a Bachelor degree and preferably at least 10 years' experience in insurance industry, knowledge of handling complex claims is recommended - experience in people management/change management is a plus; You have a mind that is open to change, and you regard the possibility of working temporarily in our other offices of Liège and Hasselt as an opportunity. Teleworking also allows you not to always have to travel physically; You are an excellent negotiator. You are proactive and eager to satisfy the client; Strong relationship-building skills with a dedication to quality and customer service. Enthusiasm, perseverance and driven to succeed; Attention to detail and quality - 'right first time' mentality. Entrepreneurial skills to develop innovation and ideas; Native language Dutch, and a very good knowledge of French and English (both written and spoken). What we offer An attractive salary package; A great work environment within a dynamic and talented team; The ability to develop your expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continual development; Flexible and supportive working styles, like hybrid working. Ask your recruiter to learn more about the possibilities; A diverse, global work environment where we believe that diverse teams make better decisions, are more creative and are better at solving complex problems; A supportive workplace that celebrates differences, fosters an inclusive culture and operates with openness and honesty. When you get one of us, you get all of us. We help each other succeed and create more value working together. Your vision. Our focus. Join us and experience an award-winning culture. Interested? If you see yourself in the above and would like to be part of a dynamic and international setting, WTW might just be the right choice for you Apply now through our career page with your CV. WTW is an Equal Opportunity Employer Apply Now

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Team Leader Claims - South Africa

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