Team Leader: Complaint Management - South Africa
Capitec Bank Holdings
Apply by: 24 March 2024 We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here Once you have completed the above finalize your application by clicking apply below Purpose Statement To coordinate and lead the team to maximise the delivery of services by proactively managing the performance, motivation, quality and day-to-day operational activities of the team in full alignment with relevant plans, strategies, policies and procedures and set standards Experience Minimum: Minimum of 3 -5 years' experience in a banking, retail, finance, client service environment Ideal: Previous people leadership experience Function relevant experience (role specific) Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) Grade 12 National Certificate / Vocational Knowledge Minimum Leadership Best Practices People management principles Customer relationship management HR principles and processes Ideal Capitec Bank policies, including: Disciplinary code and procedures KPA procedures and policies Adherence policies On line and cell phone banking process and technical frameworks (role specific) Capitec banking system Liaising with 3rd party providers (role specific) Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role specific) Skills Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Leadership Skills Interpersonal & Relationship management Skills Planning, organising and coordination skills Conditions of Employment Clear criminal and credit record Willingness to work flexible hours (including Saturdays and Public Holidays) Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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