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Position Summary The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost containment activities, reports, and quality control issues. The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency. You will assist team members with their development and career progression. The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength. The Team Leader works with external customers to enhance the overall experience for the customer. You will be responsible for the overall functioning of the department. Qualifications 4 year college degree preferred or equivalent work/education experience Minimum 3 years life claims experience Previous people leadership experience strongly preferred Regulatory and Compliance experience a plus Functional Skills Excellent written and verbal communication skills Ability to exercise independent & sound judgment in decision making Able to hold others accountable Ability to analyze evidence for discrepancies Ability to conduct research using multiple techniques Excellent time management & organizational skills Multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations Self-motivated & able to work independently Ability to work collaboratively with multiple professional disciplines and with diverse population Leadership Behaviors Actively coaches, develops and rewards team members Builds teams to ensure the very best people are in place Trusts the team to get the job done Fosters a culture where diverse thoughts, experiences, and backgrounds are valued and celebrated Empowers employees to take the initiative to further team and company goals Creates a safe environment to try new ideas and make mistakes Demonstrates the courage to make difficult decisions and have candid conversations Encourages candor and transparency Communicates the business need for change Leads effectively in ambiguous environments Sets high performance standards for employees and team Builds commitment to achieve goals and deliverables Balances risk with growth opportunities Maintains a strong external focus, voice of customer, industry and regulatory Strategically aligns processes and resources to future goals and objectives feedback Partnering Ability to work with colleagues from other teams and/or business units to ensure appropriate claim outcomes. Reporting Relationships This position reports to the Manager, Life & Supplemental Health Claims who in turn reports to the Head of LTD, Life & Supplemental Health Claims. Location: Remote/Flexible - work from home. May be expected to come into a Guardian work location occasionally, as determined by their people leader. Salary Range $56,200.00 - $92,335.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Health Care Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits Dental plan Vision plan Health care accounts - flexible spending, health reimbursement, and health savings accounts Critical illness insurance Life and Disability Insurance Company-paid Life and Disability insurance plus voluntary supplemental coverage Accident insurance Retirement and Financial 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable Complimentary 1:1 financial guidance with a licensed Fidelity representative Time Off and Remote Work Flexible work arrangements (part in-person/part remote) Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement Personal holidays for colleagues to use in recognition of religious, cultural, or civic days Paid parental leave and paid family and medical leave policies Emotional Well-being and Work-Life Emotional well-being, mental health, and work/life resources powered by Spring Health Wellness programs, including fitness program and equipment reimbursement Child, adult, and elder back-up care support through Bright Horizons Adoption assistance College planning Tuition reimbursement Student loan assistance Commuter benefits in select metropolitan areas Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodationglic.com. Apply Now

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Jobs in Go!