Role Title:Team Leader (Operational Services) Division : Emerging Consumer Markets (E.C.M ) Business Unit : Sales Support Location :Pietermaritzburg Closing date:03/01/2021 Purpose To coordinate, plan & deliver day-to-day team tasks & activities in order to execute operational services accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs. This role supports all the KZN regional offices for Liberty E.C.M's Distribution channels and is based in Pietermaritzburg . Minimum Experience 2 - 3 years experience in a similar environment Minimum Qualifications Relevant Tertiary level qualification Outputs We are looking for a strong leader who is able to function on both an operational and strategic level - and can successfully lead a team , drive and coach the team to excell and deliver .For all out stakeholders , both internal and external An incumbent who can challenge the status quo and come up with new ways of work , while streamling processess and enabling the team and business to function optimaly An innovative , transformational thinking business leader who is comfortable and at fair with rapid digital transformation and can work in a highly pressurised environment Process Ensure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards. Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria. Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards. Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives. Supervise on-site contractor staff (security, landscaping, cleaning etc.) ensuring performance against contracted SLA and performance criteria. Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines. Plan for the execution of own and other's tasks against a set framework. Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems. Customer Ensure customer satisfaction with regard to the quality of operational support provided by a team under supervision. Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles. Finance Ensure own and team adherence to specified standards, policies and procedures to prevent potential financial losses/wastage. Learning and Growth Integrate new knowledge attained through formal and informal learning opportunities and apply in the execution of own role. Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate. Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks. Governance Ensure own and team compliance with applicable risk, governance and compliance processes and procedures. Escalates identified risks. Competencies Liberty Values Technical Competencies Facilities management (Intermediate) Risk Awareness (Basic) Efficiency improvement (Intermediate) Standard operating procedure compliance (Intermediate) Planning and Controlling (Fundamental) (Intermediate) Administration (Intermediate) Behavioural Competencies Organisation and Attention to Detail (Basic) Interpersonal Effectiveness (Basic) Problem Solving and Analysis (Basic) Teamwork and Cooperation (Basic) Communicating with Impact (Basic) Relationship Management and Networking (Intermediate) Customer Orientation (Basic) Desired Skills: Leadership/Management Skills Coaching And Mentoring Operations Management Strategic Thinking Sales Support Risk Management Sales Management Insurance Insurance Sales About The Employer: Who we are Liberty is a JSE listed financial services group that offers an extensive, market-leading range of products and services to help clients build and protect their wealth and lifestyle. Liberty is part of the Standard Bank Group. Our purpose Improving people's lives by making their financial freedom possible. Our vision Transforming Liberty to be the trusted leader in South Africa and chosen markets by delivering superior value through exceptional client and adviser experiences. Our Recruitment Process To apply for a career that is rewarding - kindly ensure your skills and experience meet the inherent requirement of the role before you [URL Removed] Shortlisted candidates will be contacted and invited for an initial telephonic interview .Should you be successful in this first round, you will then be invited to join us for a technical and competency based interview. We also administer psychometrics as part of our selection process. Should you not receive feedback from the Talent Acquisition team within 2 weeks of submitting your initial application - kindly consider your application unsuccessful.