Team Leader Sales Sandton - South Africa
Abacus Life Limited
Key Dials Campaign Supervision Campaign Reporting Manage Customer Centricity (Treating Customer Fairly) Team human resources management Effective self-management and teamwork Matric (NQF Level 4), Relevant qualification recognised by the FSB and Regulatory Examination (RE5) 2-3 years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance Subcategory B1 (Life), Long-term Insurance Category A (Funeral) Short-term Insurance (Personal Lines) MS Office proficiency Relevant legislation (e.g. FAIS, etc.) Knowledge of the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge of the POPI Act Knowledge of management principles Interpersonal skills Coaching skills Verbal and written communication skills Influencing Others Conflict Management Business Acumen Listening skills Attention to detail Telephone Sales Drive & Energy Personal Resilience Taking Action Customer Orientation Service Orientation Change management High Performance Teaming Market related
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