Team Leader: Technical Support - - Menlyn

1. Lead Technical Support Team • Provide reports to management on call closure status and first line support related matters • Implement processes to ensure calls are closed timeously • Liaise with all necessary stakeholders and provide feedback to business and IT Management • Ensure jiras are dealt with and closed timeously • Assign jiras • Monitoring (e.g. Boardrooms) • Escalation of calls to 3rd line and other Teams. 2. Provide hardware and software support (LAN & WAN) • Install software • Troubleshooting (TCF) • Assemble computer • Repairs & maintenance of hardware & peripherals • Installation & maintenance of cabling • Maintain inventory for software & hardware (TCF) • Desktop patch management 3. Provide 2nd line support to users • Investigate and provide solution (TCF) • Communicate with users on incident logged (TCF) 4. Finance, procurement and asset management • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure • Works closely with the asset management team to ensure that assets are tracked and managed. REQUIREMENTS: National Diploma in IT (advantageous) TECHNICAL/LEGAL CERTIFICATION A N EXPERIENCE: 5 years' experience in 2nd & 3rd line support Team lead for technical support experience Apply Now

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Team Leader: Technical Support - Menlyn

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