Team Leader: Technical Support - - Pretoria

1. Lead Technical Support Team Provide reports to management on call closure status and first line support related matters Implement processes to ensure calls are closed timeously Liaise with all necessary stakeholders and provide feedback to business and IT Management Ensure jiras are dealt with and closed timeously Assign jiras Monitoring (e.g. Boardrooms) Escalation of calls to 3rd line and other Teams. 2. Provide hardware and software support (LAN & WAN) Install software Troubleshooting (TCF) Assemble computer Repairs & maintenance of hardware & peripherals Installation & maintenance of cabling Maintain inventory for software & hardware (TCF) Desktop patch management 3. Provide 2nd line support to users Investigate and provide solution (TCF) Communicate with users on incident logged (TCF) 4. Finance, procurement and asset management Ensure that end user equipment (e.g. laptops and desktops) are procured timeously Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure Works closely with the asset management team to ensure that assets are tracked and managed. REQUIREMENTS: National Diploma in IT (advantageous) TECHNICAL/LEGAL CERTIFICATION A N EXPERIENCE: 5 years' experience in 2nd & 3rd line support Team lead for technical support experience Apply Now

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Team Leader: Technical Support - Pretoria

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