Team Manager - South Africa
We are looking for an experienced and dedicated Collections Team Manager to oversee the collections, productivity, and administrative performance of Collections Agents in our organization against set targets and or to ensure TFC objectives are achieved. Responsibilities: You will be shifted from Monday - Friday between 07:00 and 20:30 as well as 2 Saturdays per month between 08:00 and 14:00 Manage and supervise Collections Agents, overseeing their collections activities, productivity, and adherence to quality standardsAct as the point of escalation for queries and complaints from both internal and external stakeholders, ensuring timely resolution and excellent customer serviceEnsure that Collections Agents have a solid understanding of business objectives and legislative requirements relevant to the collections processProvide coaching, feedback, guidance, and support to Collections Agents to enhance their performance and achieve targetsMonitor and analyze collection metrics, preparing reports and identifying areas for improvement or optimizationConduct regular team meetings and performance reviews to provide feedback, address any performance issues, and recognize achievementsCollaborate with other departments, such as Compliance and Legal, to ensure compliance with regulatory requirements and legal obligationsManage administrative tasks related to collections, including maintaining accurate records, updating databases, and handling any ad-hoc duties as assignedStay updated on industry trends, best practices, and technologies related to collections and incorporate them into the team's operationsMaintain a positive and motivating work environment, fostering teamwork, collaboration, and professional development among team members Requirements: Minimum of 2 years of experience in a team management role, preferably within a collections environment Strong knowledge and understanding of collections processes, practices, and legislative requirementsExcellent leadership and interpersonal skills, with the ability to effectively manage and motivate a teamCompetency in MS Word, Excel, and other office software for reporting and data analysisExceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines Strong problem-solving and decision-making abilities, with a proactive and results-oriented approachExcellent verbal and written communication skills, with the ability to communicate effectively with both internal and external stakeholdersKnowledge of compliance and legal regulations relevant to collections is advantageousStrong customer orientation (TFC principles)Attention to detail A proactive team player with the ability to listen and active provide feedback</ https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MjA4ODc5NDg/c291cmNlPWd1bXRyZWU&jid1619992&xid720887948
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