Key Responsibilities

Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
Apply empathy and patience when dealing with irate customers
Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
Ensure customer call backs to provide an update on the progress of the query
Ensure first call resolution on customer queries
Strive for excellence with every interaction

Minimum Requirements

Passion for customer service & must enjoy problem solving & exceeding customer expectations
Experience dealing with customer complaints
At least 1 year experience in customer services, preferably in a call center
At least 6 months technical support experience
Matric
Computer literacy

Working Hours

What you can expect

Value-driven company with a culture that focuses on “People Come First”
Theoretical & practical world-class training to ensure you can apply what you have learned
Extensive support during incubation to ensure high levels of success in our dynamic operation
Long-term growth opportunities

Job Type: Full-time

Pay: R6 000,00 - R7 000,00 per month

Ability to commute/relocate: