TECHNICAL ADVISOR / REP - Port Elizabeth
Futurelink Global Recruitment
Our client is looking for a Technical Advisor / Rep to join their team. Provide comprehensive technical support to customers regarding all company products through various channels, including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting to meet customer needs. Meet monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating job sheets, documenting component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise and knowledge. Conduct thorough inspections of faulty goods before processing repairs and complete required paperwork. Exercise discretion when dealing with customers who misuse the service and recommend appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative feedback, or customer requests for items not yet part of company product range. Adhere to procedures and systems for cheque and account clearances before releasing goods. Experience in a similar technical customer-facing role. Ability to deliver exceptional customer service across various communication channels. Organisational skills to manage administrative tasks efficiently.
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