Technical Call Centre Operator - - Johannesburg

DUTIES

Technical Call Centre Operations as per Training
- Client interfacing-professional and informed.
- Alarm Management, Response and Escalation as per Training
- Remote Technical Assistance as per Training.
Where required, fault finding and fault rectification on site.
Camera Operations Management
- Interval based scanning and report based on required schedule
- Escalation where required.
Data Centre Operations:
- Procedures enactment as per training (access on reference, permission, etc.)
- Access Control and Restriction as per schedule.
- Vetting of Method Statements as per training
- Creation of Method Statements as per Training.
- Risk identification in access ref requests as per training.
- Where required, goods receiving and signing for deliveries for the DC.
- Enforcement of DC code on persons entering DC as per training.
- Shift reporting as per training
- Emergency Operating Procedures when required as per training.
- Ad Hoc drawing creation and validation as per training and standards.
- Drawing and SLD variation identification and updates
All procedures to be IS09000 and ISO27000