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Technical Customer Service Coordinator - Crown Mines

Professional Recruitment Partners

The Company is looking for a self-motivated, "hands-on", highly energetic individual, who is able to connect well with customers over the phone and present a friendly, helpful face to walk-in customers. The individual should be enthusiastic, service orientated and willing to provide solutions to the customer's needs.

Location: Crown Mines

Responsibilities include but are not limited to:

- Routing of phone calls to relevant departments
- Taking calls from customers and recommending appropriate products
- Quoting prices to customers off published price lists
- Co-ordinating problem resolutions on a day-to day basis
- Relationship building with customers
- Preparing quotations for salespersons who are on the road
- Completing various reports
- Completing administration requirements and paperwork

Qualifications and parameters:

- Previous sales experience and management of the switchboard is an advantage
- Matric
- Must be able to read and write at an advanced level in English and communicate well in Afrikaans
- Excellent communication skills
- Ability to learn and adapt on the job
- Ability to multitask
- Ability to work in a team and independently
- Good arithmetic skills
- Computer literate- Microsoft Word, Excel, and PowerPoint

R10 000.00 CTC

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