Technical Dealer Analyst/Technician - - Sandton

Duties:

Plan, prepare and do technical Dealer analysis
Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at the Groups Dealers.
Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings
Planning and preparing Dealer analysis, identifying weak areas in the Dealer Network on Technical issues and non-conformance to the Groups Service Core Process.
Ensuring the most economic method of diagnosis and repair is available to the Dealer Network.
Assess training needs and recommend actions.
Analysing technical skills gaps at the Dealer and conducting in-house training at Dealer level.
Analysing tools and equipment status at Dealer level and recommending corrective actions.
Reporting to Group on the technical requirements for the Dealer Network and recommend specific training programs to address the identified short comings.
Up-skilling the Dealer Network on vehicle diagnosis process.
Developing and implementing a user-friendly feedback loop for guided fault finding telematic support for the Dealer Network
Liaising between different Stakeholders.
Establish a working relationship with Technical Support Centre and Customer interaction Centre.
Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC.
Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions.
Together with TSC / CIC plan for and ensure that high profile customer cases are given priority.
Providing support with the preparation of new model launch vehicles.
Providing support with reference to the Repeat Repair reduction programme.
Reporting Group Management.
Implement systems of reporting to Group Management on Dealer Network progress and status on actions conducted by the Flying Technician.
Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored.

Education and Experience

B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognized tertiary institution.
Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions.
Previous experience in dealing with automotive product support issues of a technical nature.

Skills, Attributes & Other requirements

Literature authoring skill in any Windows-based PC language.
Knowledge of Service systems
Knowledge of the Automotive Dealer Network
Experience with EV and High-voltage systems
Good degree of business acumen
Ability to listen and communicate effectively at all levels.
Good written and verbal communication skills at all levels
Good negotiation and interpersonal skills able to deal with conflict constructively.
Excellent planning and organising skills, with an organised and methodical approach to tasks.
Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
Ability to analyse data sets effectively.
High level of detail consciousness / accuracy
High level of energy, enthusiasm and work commitment
Self-Starter with the ability to work independently to high quality standards.
Be willing and able to travel extensively throughout South Africa in the ambit.

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