Technical Product Support Specialist - South Africa
Technical Product Support Specialist required for a leading automotive company based in Kariega Type of Position: Applications are invited from suitably qualified & experienced employees to fill the above vacancy in NSO Group Service – Product Support Department (Kariega). Job Description and Responsibilities: Providing prompt and qualified repair support (repair advice) to the dealership network. Timeous repair, analysis, or transfer the vehicles that have been returned to the TSC for diagnosis. Flying doctor analysis, diagnosing and repairing vehicle onsite. Providing technical support via remote diagnosis to the dealer. HV-Supporting, analyzing, diagnosing, and handling electric vehicles when they are in a critical status on-site. Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers. Collaborating on devising field-specific resolutions for product issues reported by the Dealerships, utilizing a range of Quality systems. Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network. Active field data recording, evaluating and detecting new field errors with detailed analysis. First level support of Safety relevant incidents (SIR) queries that must be escalated to Quality or local Product Safety analyzer. Collaborating with Quality Divisions within the Group to update and inform our Dealer organization about the progress in formulating actions to resolve technical issues reported to the company. Review, adaption, and publication of all relevant TPIs to the responsible markets timeously. Supporting the Dealer with handling the customer satisfaction by gathering, analyzing, and reporting concerns related to vehicles in our market. Monitoring effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur. Providing VWAG feedback on effectiveness of service information and FBU products in the South African market, highlighting technical shortcomings with detailed problem descriptions and proposed corrective actions. Education and Experience: NN Diploma/National Diploma/ Degree in Electrical /Mechanical / Electronics Engineering or Motor Mechanic Trade Certificate with a VW/AUDI Master Technician Certificate Minimum 3 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions Skills, Attributes & Other requirements: ESSENTIAL: VW/AUDI Dealer workshop experience Automotive product support exposure Must have a thorough VW and Audi Product Knowledge Fault finding and failure analysis experience Must have proven problem-solving skills Able to work under pressure, and be prepared to travel at very short notice Good communication skills and must be able to communicate at all levels Excellent computer skills (Ms Office) Should you wish to apply please email your CV through to Alana Botha at alanaprofilepersonnel.co.za Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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