Technical Support Analyst Pretoria, South Africa - Pretoria
Rakrec Ltd Rakkgalakane Recruitment
Introduction Legal Firm based in Pretoria - on site IT Technician Description Technical / IT Support Analyst (Windows10/11 ArcServe) - Lynwood Pretoria - R20K Legal Law Firm seeks an : 2 years' experience Windows 10 / 11 Experience - crucial MS Office Experience - crucial Windows Active Directory – crucial Networking – advantageous ArcServe – advantageous Windows Group Policies – advantageous Fortinet/Firewall – advantageous Office 365 Admin - advantageous Degree or diploma - advantageous. In INFORMATION TECHNOLOGY Tech support: Manage, maintain, and repair IT systems . Their responsibilities include diagnosing and repairing faults , resolving network issues , and installing and configuring hardware and software . Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications . Providing support in the form of procedural documentation. Managing multiple cases at one time . Testing and evaluating new technologies. Profile Degree or diploma in Information technology Do you have a minimum of 2 years' experience in: Office 365 Admin Windows Active Directory ArcServe Windows Group Policies Fortinet/Firewall Windows 10 / 11 Experience MS Office Experience Networking Manage, maintain, and repair IT systems. Diagnosing and repairing faults Resolving Network issues Installing and configuring hardware and software Supporting the roll-out of new applications Managing multiple cases at one time Testing and evaluating new technologies. We offer R20k ctc
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