Jobs in Go!

Paracon The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 2nd level support role. Key Responsibilities Process client requests and resolve incidents swiftlyEnsure hardware, desktop, network, app and connectivity functionalityCollaborate with third party service providers to resolve technical issuesFunctional network and infrastructure knowledgeNetwork and infrastructure maintenanceTicket closure resolved timeouslyOptimal BSC performanceClient satisfaction Technical Skills Technical and product knowledge; hardware and softwareTechnical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.Interpersonal skillsCommunicationRelationship building Minimum Requirements 4 years of support experienceAny IT related experienceExtensive experience in Hardware, Application and Software understanding Competencies Process drivenResilienceLearning potentialStrategic insightRelationship buildingAttention to detail Please note that is a permanent job and involves SHIFT WORK Apply Now

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Jobs in Go!