Jobs in Go!

our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions). Primary Responsibilities for the Role Moodle Learning Support First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management Moodle End User and Technical Application Support Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation. eLearning Systems Training To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses; MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS Competencies At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment Minimum Qualification and Experience Requirements BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid377771&xid1916365397 Apply Now

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Jobs in Go!