Technical Support Engineer - - Centurion

The purpose of the role is to be responsible for managing pre- and post-sales support of broadcast products and solutions.

Responsibilities:

Provide on-site installation of equipment and provide basic training to customers.
Perform troubleshooting and solutions to customers
Produce simulations of customer-reported problems and test various alternatives and solutions
Engage effectively with other departments to resolve on-site customer issues.
Technical Product Support
Resolve customer product/system issues
Installation & support of Imagine solutions: Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions
Setup with traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, docker, hybrid system
Engage with R&D for continuous improvement
Support on large projects during implementation & continuing support during live migration.
Supporting Sales for any potential future opportunities.
Deliver on site and remote services.

Requirements:

Relevant Electronic Engineering degree.
Experience in Customer Support
Experience with Broadcast & Playout Technologies
Very good communication Skills (Written and spoken English)
Solid knowledge with hands-on experience of Automation/Playout/Graphics/MAM/Newsroom/Infrastructure workflow, Imagine Automation / Playout / Graphics/MAM/Newsroom/Infrastructure products

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