Technical Support Technician - Johannesburg
FirstRand
Job Description To perform onsite hardware software and peripheral updates and repairs in our organisation. Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team Increase operational efficiency and suggest solutions to enhance cost effectiveness Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices. Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances Support with the implementation of desktop projects or change programmes as required by business Manage own development to increase own competencies Support peers and colleagues across IT functions through knowledge sharing during desktop support Job Details Application Closing Date 03/03/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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