Jobs in Go!

Adapt IT (Pty) Ltd has a vacancy for a Technical Team Lead. This role will report into the Senior Manager: Technical Services. The purpose of this position is to manage the operational requirements of the technical team, project management of technical projects and align service delivery in the support space with the desired service levels. We are looking for an innovate and talented individual, who has a passion to make a difference in a dynamic environment as part of our efficient and enthusiastic team. Primary Responsibilities for the Role Team Leadership Manages resources through providing guidance, mentorship, and support to aid team members to meet support and project commitments.Provides status reporting inclusive of but not limited to utilisation plans, SLA performance, project updates, process improvements and team initiativesPerform resource and operational management of the team to ensure team members are highly utilized and efficient.Conducts and provides input to the performance appraisals of teamMotivates and inspires team membersAssist with succession planningEnsure compliance with governance frameworks Project Management Drives the delivery of technical projects (internal and external)Performs Project management to ensure that the appropriate governance and compliance are followed.Assist with the compilation of quotes, WBSs, PRDs and sign off documents as required.Works with the technical team to extract project plans.Performs resource scheduling and planningWorks together with the Technical Administrator to ensure that projects are completed on time, within budget and with the appropriate level of quality.Performs the function of a Project Owner for internal team Projects.Serves as the primary resource on larger and more complicated projects providing other team members with the necessary documentation that can be followed to implement the project. Service Delivery Proficiency in leading both physical and virtual teamsExperience in dealing with third-party-provided servicesOperational ability in a diverse, large-scale environmentExceptional customer-facing skillsReport compilation and analysisIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Desired Skills, Experience and Qualities: Education & Qualification Relevant tertiary education (BSC or similar)PMP (or similar Project management certification)ITIL certification will be advantageous Relevant https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjc4NjkxMjI4P3NvdXJjZT1ndW10cmVl&jid320758&xid2278691228 Apply Now

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Jobs in Go!