Technical Trainer - Johannesburg
Isilumko Staffing
Are you tech-savvy with a passion for training? We're seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we're looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks. Key Responsibilities: Contribute to Business Unit savings through effective management of cost, time, and quality. Ensure operational confidentiality by complying with relevant standards and policies. Respond to client queries, providing detailed feedback and updates to internal stakeholders. Improve and maintain client service by operating at optimal capacity. Establish and maintain client relations, troubleshooting computer-related conflicts. Install electronic banking profiles for clients and provide comprehensive training. Resolve client technical and training queries on electronic banking products within standard timeframes. Conduct client courtesy calls, live runs, and follow-ups. Prioritize urgent client queries using discretion. Train clients on cash product suites. Limit risk exposure by adhering to processes and procedures. Manage cost awareness and control through efficient use of office resources. Keep accurate records of travel claims. Stay informed about industry changes and legislative updates relevant to the role. Contribute to a culture conducive to achieving transformation goals. Participate in corporate social responsibility initiatives. Requirements: Must have Matric. Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N Relevant technical certifications Advanced experience in contact center technologies and data sets. 2 years minimum exposure in a Customer IT Support role/environment Capturing data Providing technical support Conducting training Customer Relationship Manager. Building Trusting Relationships High-Impact Communication Marshaling Resources Sales Disposition Sustaining Customer Satisfaction Technical / Professional Knowledge: Business etiquette Communication & Presentation skills Client service principles Computer Literacy Conducting root cause analysis Electronic banking systems Product Knowledge Operating Systems Workflow management Basic computer concepts
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