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Job Purpose: The technician is responsible for servicing, testing and repairs of inverters, mainboards and UPSs, and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline. Responsibilities: Technical Service Follow the correct test process for all products. Customer Satisfaction Complete 6 repairs per day according to the specific discipline. Maintain work rate at above 90% of SLA as per described SLA for the products 2 business days. Maintain a rework rate of below 2% of SLA within a 90-day period between barcodes. Keep all notes up to date and inform clients of progress on repairs. Housekeeping Keep work areas clean at all times. OHS and ISO Ensure compliance with environmental, OHS and safety, including quality standards set forth by the company and comply with PPE regulations. Stock Have no test stock outstanding for more than 2 business days. Qualification and Experience: Matric CompTIA A or equivalent Valid code 8 driver's license 2 years in technical customer services toe/helpdesk environment Skills and Knowledge: Good knowledge of general administrative and internal processes Knowledge of ICT industry Product offering software and hardware technical knowledge Basic computer literacy especially in Microsoft applications skills Problem solving skills (analytical) Good communication skills (verbal and written) Technical skills and problem analysis See Description See Description Apply Now

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Jobs in Go!