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Telkom Vacancies: Operational Specialist, Telemarketing - South Africa

Job Requirements (Qualifications/Experience/Special Requirements) Qualification: A relevant Degree/Diploma. Experience: 5 Years experience in Call Centres, Telemarketing with no qualification OR 3 years experience with a qualification. Special requirements: A valid driver’s license. Willing to travel and work after hours. Core Description (Duties & Responsibilities) Responsible for the planning and facilitation of all telemarketing activities through the Telemarketing Call-Centre Channel for Telkom’s Mobility products, services. Ensure achievement of monthly sales targets through vendors. Ensure service levels, quality and scheduling metrics are met by vendors. Deliver accurate timeous and meaningful. Competencies (Knowledge/Skills/Attitudes) KNOWLEDGE: Customer Business; Document Management; Financial Management; Customer Trends; SLA’s; Mobile Telecommunications; Support Systems & Tools; Marketing Principles; Selling Techniques; Products & Services; Business Acumen; Report Writing. SKILLS: Decision Making; Data Analysis; Interpersonal; Planning; Communicating; Negotiation Technique Listening Techniques; Problem Solving; Relationship Building; Quality Management. Remuneration Benefits Market Related Click here to apply online Tracking Number 10952AN re-ad Job Title Operational Specialist, Telemarketing Business Unit Telkom Mobile Service Organisation Telkom Mobile Division/Section Customer Service Number of Positions 1 Job Type Classification Permanent Region KwaZulu-Natal Location – Town / City Durban Closing date: 10th February, 2014 Apply Now
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