The Wright Recruitment Ongoing Job Vacancy – Apply Now - South Africa
Leading telecoms client is seeing an experienced customer service person to assist with all customer requests and queries this is a remote based work from home – FIBRE OR LTE Connection is required Job Title: Customer Services Representative – (REMOTE FROM HOME) VOX TELECOMMUNICATIONS Location: remote from home Job Summary: To oversee the Administration of the desks and customer service to ensure that all incidents and requests are fulfilled within timelines and customers’ expectations exceeded. Duties & Responsibilities: HIGH-LEVEL JOB OBJECTIVES No Job Objectives (Maximum 8) To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Administration functions including tickets, calls, complaints and mail queries from customers and or other staff. To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers. To support the other team engineers of the all Administration in order to have them give the best possible resolutions to the customer problems to have 1st call resolution. To ensure incidents and service requests are managed effectively to the company’s policies and procedures to agree upon Technical standard, timeline and first call resolution To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around. JOB CONTEXT: Level of Education Level of tertiary education Essential/ Desirable Grade 12 Customer Service Certification Desirable: Professional Membership or Registration Job – Related Work Experience Job – related work experience 2 Year general administration and customer service experience 2 Years’ experience in customer-facing role Job Knowledge: Knowledge of: Depth & Scope (B/I/A) Essential Desirable Knowledge of Consumer Protection Act Knowledge of Microsoft Word, Excel, Visio, Outlook Job Skills: Depth and Scope (B/I/A) Essential: Desirable: Problem solving and analytical skills Administrative skills Microsoft Outlook Microsoft PowerPoint Microsoft Excel Microsoft Word Strong technical documentation and technical procedural skills Written and verbal communication skills Desired Experience & Qualification: fibre / lte connection 2 Yrs customer services exp and admin Package & Remuneration: R10 000 Gross To Apply: Click Here
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