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Paracon Tier 2 Technical Support Consultant - KwaZulu Natal, Durban (Permanent)Want to take your career to the next level in an organisation led by Innovation? Our client is on the prowl for their next successor in a Tier 2 Technical Support vacancy. Our client is looking for an individual to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.Key Responsibilities: Process client requests and resolve incidents as soon as possibleEnsure hardware, desktop, network, app and connectivity functionalityCollaborate with third party service providers to resolve issues as neededFunctional network and infrastructureNetwork and infrastructure maintenanceTicket closure as soon as possibleOptimal BSC performanceMaintaining Client satisfactionEssential Competencies:Technical and product knowledge; hardware and softwareTechnical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.Interpersonal skillsCommunication skillsRelationship buildingLocation & Type e.g. Remote/ Hybrid:KwaZulu Natal, Durban (Hybrid)Minimum Requirements:Hardware, application and software understanding and experience4 years of support experienceDo you have what it takes? Contact Kivara Rajgopal on Kivara.rajgopaladcorpgroup.com or 010 800 0561 Apply Now

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