Trainer - - Pretoria | joblife.co.za

Responsibilities:

Co-ordination and Execution of People Calendar
Plan and facilitate the training required for Orientation
Developing Champions (LAS, LAR, LARC)
Customer Service workshops
Lobby Host
How we win together workshops
People Promise and Service Promise
Leading with Heart
Health and Safety training
All courses contained in the training continuum including management training plans
Build effective working relationships with Area Coaches and Restaurant General Managers to align, facilitate, and support the Training function within a company restaurant
Communicating effectively with a Restaurant General Manager and Area Coach regarding any Training practices in a restaurant that need to be maintained or changed and holding the team accountable to make these changes through effective coaching
The Trainer will work with the Business Partner and AC to identify management training needs, including individual training needs, and search for training solutions to identify those needs
Training, Coaching, and Guiding staff on all company policies regularly
Providing effective feedback Training strategies that have to be implemented to achieve restaurant objectives.
Escalating Training concerns in the restaurant that affect the strategic goals of the Operations Department.
Conducting Performance appraisals and interviews with possible development candidates and ensuring that management staff in the restaurant are certified to Lead a Shift or Lead a Restaurant
Overseeing the completion of any Vault courses (including Modules, new product launches, as well as management certification) and taking corrective steps should employees fail to complete assigned courses timeously
Mentor and coach management trainees
Coordinate the Development Record sign-offs.
Ensuring that there is a Training plan in place in every restaurant which will be managed through the RGM and Training Captain with the HRBP overseeing the process.
Ad Hoc Responsibilities
Assist with the Tracking and Reporting of Training Deliverables including:
Trainees- Team member Basics are completed within 30 days of employment online
New Team Members complete BOH basics within 30 days
MOH curriculum completed within 30 days
All-Star curriculum completed within 30 days
Company tracking documentation is updated weekly to reflect the training status
Development – Number of benched individuals as per YUM guidelines on effective bench planning
New Product Launches – Ensuring 100% LTO completion per restaurant.
Company tracking documentation is updated weekly to reflect the training status
Assist operations in reaching KPIs by identifying and addressing Gaps in operational tools

Requirements

HR and Training expertise, including business culture, policies, etc.
Excellent knowledge of MS Office
Excellent interpersonal, communication, and listening skills,
Valid driver’s license
How we Win Together knowledge
Establishing Focus – The ability to develop and communicate goals in support of the business's strategic objectives
Providing motivational support – The ability to enhance others commitment to their work
Fostering teamwork – The ability to work cooperatively with others on a team as well as the ability to demonstrate interest, skills, and success in getting groups to learn to work together]
Empowering others- The ability to convey confidence in restaurant general managers to be successful, especially at challenging new tasks
Managing change – The ability to demonstrate support for innovation and organizational changes need to improve the organization’s effectiveness
Developing others – The ability to delegate responsibility and to work with others to coach them to develop their capabilities
Managing performance - the ability to take responsibility for one’s performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance and issues promptly
Attention to communication – The ability to ensure that information is passed to others who should be kept informed
Oral communication – The ability to express oneself clearly in conversation and interaction with others
Written communication –The ability to express oneself clearly in business writing
Persuasive communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences
Interpersonal Awareness- The ability to notice, interpret, and anticipate others' concerns and feelings.
Influencing others – the ability to gain others' support for ideas, proposals, projects, and solutions
Customer orientation – The ability to demonstrate concern for satisfying one's external or internal customers.
Diagnostic information gathering – The ability to identify information needed to clarify a situation
Analytical thinking – The ability to tackle a problem by using a logical, systematic, sequential approach
Results orientated- The ability to focus on the desired results of your work or the work of your team
Thoroughness- Ensuring that one/s own and others' work and information are complete and accurate
Flexibility – Openness to different and new ways of doing things.