Trainer - South Africa - South Africa
WNS
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000 Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000 people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Role Responsibilities: Train new hires on product, process, and customer handling skills Maintain batch reports and measure effectiveness post 30 days of conducting refresher Complete daily tracking, including end of day course evaluation and trainee assessments Gathers documents and distributes clear information from updates received by corporate training and the client Attends regular training/operations and quality meetings Respond to emails and phone calls to ensure that all program information is up to date and documented Participates in calibration meetings with the client, QA and results management team, to ensure information being trained is up to date. Qualifications Required Skill Set: Matric Previous experience of training contact centre customer service operations team Excellent communication skills Ability to maintain updated course and training evaluations for management review Acts as a subject matter expert Ability to train new hires and also communicating on-time updates with the team Additional Information retail experience will be preferable and that it is a 24/7 shifted environment. Location is Century City.
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