Travel Advisor - Johannesburg
Cullinan Holdings
Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a Customer-Centric and motivated team player? Is your passion turning Holiday Dreams into a reality? Are you willing to work flexi hours? We are hiring experienced Travel Advisors for our Ecommerce (Online) Division in Johannesburg. Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy. Responsibilities Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele. Successful achievement of personal Sales Targets by actively closing the sale and converting quotations to booking. Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes. Maintain high levels of quality and productivity by managing workload and meeting deadlines. Ensure processes are followed to reduce errors and losses and take pride in your quality of work. Offer world-class service and develop a culture and strive to exceed expectations and offer a “wow” service to our customers. Requirements Travel and Tourism Certificate Proficient on a GDS, Amadeus preferred Excellent numeracy and literacy skills 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets Practical Experience with compiling travel packages and creating costings Able to work flexi hours (shift work) Working knowledge of Microsoft Word and Excel and Outlook Good Geographical knowledge Thorough working knowledge of Reservations process from input to output Experience with reading and interpreting contracts Ability to meet targets and attention to detail critical Effective Communication Skills (effective written and verbal communication) Benefits You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do There will be plenty of leads so no need for cold calling Unlimited learning and growth potential Basic salary plus lucrative sales commission Travel opportunities upon reaching and exceeding your targets
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