Travel Operations Coordinator for Sport and Leisure Clients - Johannesburg
Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism. My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models. They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs. PURPOSE OF THE JOB As an Operations Coordinator, you will be responsible for providing support to all areas of the Sport and Leisure client environment. Your main duties will include designing, quoting, and booking various inbound and outbound journeys for both B2B and B2C markets, with a focus on sports and event environments to support operations. You will also be responsible for proactively assisting in product development and ensuring that current products are up-to-date, cost-effective, and meet client demands. Working closely with the COO, you will be expected to exceed customer expectations, meet operational deadlines, and achieve sales targets. Key duties:
- Identify essential activities and priorities that align with the clients'' Sports and Leisure strategies and adhere to timelines
- Implement and communicate operational plans and solutions in accordance with business plans through business
- Encourage high motivation levels among staff and lead by example
- Ensure adherence to professional management standards, and encourage staff members to respect skill and charisma rather than authority
- Maintain a working knowledge of policies and relevant government regulations
- Establish, monitor, and rigorously pursue operational goals
- Aid in maintaining the overall budget and measuring profitability
- Collaborate closely with the COO to set and/or implement policies, procedures, and systems, and ensure follow-through with implementation
- Help the COO manage existing customer relationships and secure new ones for sustainable growth and success, working closely with sales and marketing.
- Evaluate client/agent requirements in terms of special interests, special needs, and affordability/budget.
- Provide quotes for all requested services within the stipulated turnaround time through Tourplan and other methods as required by the company.
- Verify rates before quoting, as dynamic rates may be in effect.
- Confirm reservations for all services requested by clients/agents.
- Acknowledge written requests received from agents and respond in writing with confirmations.
- Create client files by my client''s standards.
- Input reservations into Tourplan and Zoho systems.
- Oversee all aspects of flight bookings with airlines.
- Confirm services with suppliers to ensure smooth service provision.
- Keep clients/agents informed of reservation status, payment requirements, deadlines, and reservation conditions.
- Manage documentation for all reservations:
- Plan and organize itineraries
- Compile travel packs for clients
- Prepare vouchers
- Manage rooming lists
- File documents
- Handle and escalate client complaints professionally.
- Manage the MOD phone and handle queries as required.
- Essential prior experience in Operations as the successful candidate will be responsible for managing quotes, proposals, clients, and internal operations challenges. This is a significant growth opportunity.
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