Main purpose: • Commercial underwriting and client contact • Commercial claims, dealing with the complete process • General office management Main job functions: • Dealing directly with clients • Attend to all amendments on policies and distributing policy documents • Issuing new policies • Ensure renewals are dealt with timeously • Register and handle the whole claims process • Be able to assist with Personal lines clients, policies and claims Minimum Requirements: • Registered as a representative with the FSCA within the last 5 years for Short Term Personal and Commercial lines – intermediary services without supervision. • COB (class of business) completed for Personal and Commercial Lines • RE5 qualification and NQF4 • The incumbent has 3 to 5 years claims and underwriting experience together with good administration skills and the ability to look at all aspects of the job, regardless how detailed • Ability to be a team player that can actively encourage open and frank communication in a team environment. Encourages a climate of teamwork through their actions; and is committed to team goals rather than personal goals. • Positive and willing attitude as well as a service culture • Ability to prioritise own workload. • Methodical / analytical ability and numerical ability – able to analyse situations, form opinions, and make decisions independently, and calculations accurately • High level of communication skills (both written and verbal) Afrikaans & English • The ability to proactively develop customer relationships, making efforts to listen and understand the customer, anticipating and providing solutions to customer needs to customer satisfaction. • Computer Literacy (MS Office: Outlook, Word, and Excel) • Able to deal with service providers such as IT, internet service providers etc.
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