Your relevant education and experience will help you to suceed in the following duties:

Effectively maintaining underwriting standards and providing quality client service:

Issuing new policies, renewals and endorsements
Prepare new business quotes.
Underwrite in accordance with standards, policies and procedures
Support sales team in acquiring and retaining profitable business
Attend to administration and written communication
Ensure that all documentation is processed accurately & correctly
Ensure documentation is checked and authorised if appropriate prior to dispatch
Ensure queries are resolved as per company standards
Negotiating renewal terms and preparing the renewal documentation.
Ensure renewal reviews are completed timeously
Ensure retentions are calculated
Request, monitor survey and survey requirements as per laid down procedures
Correct unprofitable policies
Ensure policies are not overexposed
Checking policies before sending to clients
Telephone contact with clients when they phone in with queries or amendments/ additional covers
Saving all work electronically

Service delivery to ensure customer satisfaction:

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Maintain effective people practices:

Align own behaviour with the organization culture and values.
Share and transfer product, process and systems knowledge to colleagues.
Collaborate and work with the Underwriting team to ensure required service levels are delivered.

Continuous improvement to ensure effective service: