Virtual Pa Remote - Elton Lee International Ltd. t/a SmartPA - South Africa

Candidates are required to follow the below link to upload their CV's to be considered for this role. https://smart-pa.jobs.personio.com/job/1568004apply Once your CV has been uploaded, you will receive a link to do an online assessment in order to qualify for the position. PLEASE NOTE THAT THIS IS A MANDATORY REQUIREMENT, ALL INCOMPLETE APPLICATIONS WILL RESULT IN YOUR APPLICATION BEING REJECTED. I ncredible opportunity available to work full-time for SmartPA South Africa servicing local and international clients on a full-time basis as a Virtual Assistant/PA - Business Supprt Executive (BSE) at the Centre of Excellence (COE) Candidates must be able to match our UK team's local time zone standard full-day working hours from 09h00am to 17h30pm Monday to Friday, which would be SA time from 10h00am to 18h30pm from the 28th of March to 31 October and then SA time 11h00am to 19h30pm from 31 October to 28th March annually when the time zone changes. Please note that you will also work according to the UK public holiday calendar, not the South African Public Holiday calendar. Successful candidates will be required to work remotely with a reliable home fibre internet connection but could be expected to work from an office in Johannesburg North should the employer require it in the future. Successful candidates will therefore need to be able to arrange their own transport to and from work when this is necessary and is a condition of employment. Be an ambassador for the SmartPA culture and values and promote this to your team Be an expert on all clients and their individual needs; maintaining a high level of service delivery and complex customer queries Keeping in regular contact with clients and proactively managing their expectations Assist with onboarding new clients; building rapport and extracting information, liaising with the sales team to fully understand client expectations of service Sending task reports and status updates in a timely manner, to ensure clients are getting the utmost out of their package Ensure all information extracted from the client is accurately documented, and distributed in a timely manner, reporting any issues to the Team Leader or COE Manager Assisting with various administrative tasks Inbox and diary management for a number of clients PA support (travel bookings, event coordination) Document production, data entry and financial administration Social media, copywriting, and marketing strategy support Ad hoc work including formatting of documents, data entry, and proofreading Ensure to communicate any client requests to the COE Team in a timely manner Ensure all client processes and documents are saved and filed in the correct location using approved SmartPA technology (as per COE processes) and within GDPR guidelines Ensure all work is tracked and recorded using SmartPA-approved technology Assist the Team Leader to create and implement processes and policies that will support COE to be more efficient and reach its full potential Assist with the onboarding journey for all new recruits, ensuring the experience is positive and supportive Assist in creating reports, to be communicated to the COE manager Manage and meet individual and team KPIs according to the business objectives The perfect person will have: Excellent communication skills, both on the phone and in written English An exceptional telephone manner; confidence in speaking to a variety of people from all backgrounds The ability to listen, understand, and adapt communication style according to the type of conversation and extract information through appropriate questioning on the phone and via email. A super memory and information retention mechanism Great social skills with a sense of humour; enjoys building rapport with people Excellent organisational skills; attention to detail and pride in accuracy An enthusiastic, ‘can-do attitude'; no job is too large, or small Initiative, and use this to be proactive about suggesting improvements in COE The ability to problem-solve in order to prioritise tasks and delegate Enjoy a fast-paced environment and work well under pressure Experience in diary management and or travel management / PA support Extensive experience with the latest digital technology tools and software that today's businesses are using to enhance their businesses Experience with the full MS Office 365 Suite (Particularly the latest productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more) Experience with G Suite collection of business, productivity, and collaboration, software developed and powered by Google. The primary G Suite tools include Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google, Sites, Hangouts, and Keep Experience in using a CRM system / Booking system Experience in using time-tracking and project management tools such as Toggle, Trello, Asana Monday.com, Soho Projects, Trello, etc Experience in an account management environment Experience in project delivery and completing tasks to tight deadlines Compulsory information required as part of the application process for evaluation prior to considering candidates for interviews: An up-to-date CV with a minimum of 2 contactable references Confirmation of Previous experience in the personal assistance and administrative support industry Acceptance of job specifications & working hours Current employment status Notice period if employed Confirmation that you have a home office workspace Confirmation that you have a reliable home fibre internet connection Confirmation of availability for online interviews ASAP, and candidates must be able to access an online meeting with a computer with audio and camera and have access to the internet for the interviews Confirmation of anticipated salary expectations within the identified levels communicated in this document What does it take to be a Virtual Assistant/PA – Business Support Executive at SmartPA? The SmartPA COE is a core function in our growing business. The team delivers the highest standards and level of care to our clients. Through testing and measuring the client experience, the team is relentless in ensuring the journey is enjoyable for all clients To be a BSE within the COE, means you are at the forefront of delivering the SmartPA experience to high-value external clients. You are responsible for the integrity of the SmartPA brand globally and for creating happy and devoted clients worldwide The BSE will assist in maintaining all current client relationships. They will assist in updating clients and sending task reports, ensuring the client is making full use of their package. They will assist in the successful onboarding of new clients, building rapport and extracting information, and liaising with the sales team to fully understand client expectations of service. The delivery of the SmartPA experience to external clients is essential, so ensuring we have an excellent working relationship with our clients, is paramount. Work required for our clients varies greatly but can range from diary management, and various administration tasks, to social media support, transcription, and PA support. There are often short-term projects, and all tasks are time-specific with tight deadlines. The BSE will be working as part of a pod and will need experience in prioritisation. In order for SmartPA to accurately monitor the requirements, the BSE will need to assist in creating concise task delivery notes and instructions, accurately recording time spent on tasks to be reported back to the COE Team Leader SmartPA is an extension of our client's business - someone they can trust to deliver dedicated business support utilising a diverse range of qualities and skillsets. Relationship management and time management being key to exceptional business support delivery SmartPA uses a project management tool that tracks work completed for the client as well as individual performance. KPIs (Key performance indicators) are based on billable hours and client feedback Apply Now

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Virtual Pa Remote - South Africa

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