Warranty and Supplier Technician - Krugersdorp
PG Group
Job Title: Warranty and Supplier Technician. Division: Shatterprufe Automotive Components. Area: Struandale. Closing Date: Friday. 29 March 2024. Shatterprufe is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe laminated windscreens and Armourplate toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe products are installed by Original Motor manufacturers in Southern Africa. We are seeking a dedicated Warranty Coordinator & Supplier Development Specialist to ensure the seamless management of warranty investigations and the development of our suppliers. As part of our team, you will play a pivotal role in maintaining customer satisfaction and enhancing our product quality. Facilitate and coordinate all warranty investigations, including data analysis and trend identification. Collaborate with relevant sites to ensure products, processes, and systems meet customer expectations and align with ISO 9001 and IATF 16949 standards. Develop identified Shatterprufe suppliers to meet certification requirements and enhance performance in line with business continuity goals. Coordinate warranty investigations with internal teams, analyzing root causes, and implementing corrective actions to mitigate warranty claims. Analyze warranty trend data, proactively identify risks, and provide timely feedback to management for informed decision-making. Communicate investigation findings through formal reports and presentations to internal and external stakeholders. Liaise with key stakeholders, including suppliers and customers, to improve supplier efficiencies and overall customer satisfaction. Qualifications: Grade 12. IATF Implementation and Auditing certification. ISO 9001 Implementation and Auditing certification. Diploma in Quality or equivalent. Knowledge: Field Failure Analysis. No Trouble Found (NTF) Process. Quality Management System requirements in terms of IATF and ISO 9001. Auditing practices and systems. Problem-solving techniques. Core auditing tools (FMEA, SPC, PPAP). Customer/industry requirements. Skills: Coordination. Report Writing. Communication (verbal and written). Microsoft Office proficiency. Facilitation. Detail-oriented. People management and planning. Analytical thinking. Problem-solving. Decision-making. Ability to provide direction and guidance on identified issues and corrective actions. Experience: 5 years' experience as a Quality Engineer or equivalent. Experience delegating activities to cross-functional teams. 5 years within the automotive manufacturing industry. 3 years of warranty experience. Join our team and contribute to our commitment to excellence in product quality and customer satisfaction. Apply now to be part of our dynamic organization. PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not considered exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.
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