An International Automotive Group , is looking for a experienced Warranty Specialist in the Cape Town, Paarl area to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply. • Perform research on warranties concerns, prepare / customise warranty papers for work. • Review all warranty claims, administer and submit for warranty approval. • Monitor repair order completion for authorisation as per warranty requirement. • Monitor all customer inquiries and requests on warranty issues. • Communicate to all aftersales staff all warranty programs and bulletins in a timely manner • Ensure compliance to all warranty specifications. • Evaluate databases and complete all data entry for warranty claims and filings. • Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed. • Prepare documents for all warranty audits as per OEM recommendation • Manage and upkeep of a warranty parts store in line with OEM manufacturers specification • Maintain records of customer details and warrantor references. • Minimum 3 - 5 years' experience in the automotive industry • Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry • DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage R18k CTC per month Negotiable based on experience
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