Wedding & Special Events Co-ordinator - Table View
Red Carnation
Key Performance Objectives: To be a Red Carnation Hotel Ambassador by: Actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times Owning and practicing our "Top 12" Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers Ensuring that you a familiar with, and adhere to, the Hotel's code of conduct as set out in the Employee handbook Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections. Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you. Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards. To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service. To ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing weddings, events and additional services for The Twelve Apostles Hotel and Bushmans Kloof Wilderness Reserve To process all enquiries timeously and efficiently To ensure harmonious relationships exist with other departments, suppliers and hotel management by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles and Bushmans Kloof Wilderness Reserve To maximize revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards To ensure the accuracy of all reservation to ensure an exceptional guest experience. To liaise with clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of their wedding function. To be present on the day of event, coordinating all setups and preparations, overseeing all of the couple's and family's needs leading up to and on the wedding day as well as assisting the Banqueting Manager where needed. Responsible to operate within the policies and procedures. To update and maintain the enquiry report and conversion statistical report To assume the duties of the Hotel Wedding Coordinator in his/her absence
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