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Withdrawals Supervisor X2 - Umhlanga Rocks

Hollywoodbets

Hollywoodbets has exciting opportunities for X2 Withdrawals Supervisors to be based at our Umhlanga Office in Durban. This position is responsible for supervising the Withdrawals/Treasury team and ensuring that the core function of withdrawals, customer queries and reporting are actioned timeously. Minimum Requirements: Experience in a supervisory or management role. Experience in customer service preferably in a Finance department. Advantageous: Certificate or Diploma in a financial qualification. Experience in a finance role. Responsibilities: Ensure pending withdrawals requests, the withdrawals app and relevant communication channels are kept up to date. Attend to Supervisor queries via email and relevant internal WhatsApp groups. Ensure daily task allocation is updated and sent out prior to the start of shift. Ensure trip sheets are updated accordingly and sent out timeously. Escalate system issues to the relevant teams/departments. Assist in managing/investigating high-volumes in withdrawal requests. Supervise of staff members within the department. Handle customer queries and escalations when needed. Daily reports to be sent to the Team Leader and Managers on days activity, highlighting performance against set KPIs and any challenges or complaints received. Balance Bets.net spreadsheet ensuring payments are balanced for the day. Action corrections to customer accounts where duplications/overpayments arise and ensure the customer is notified. Any ad hoc duties. Skills and competencies: Good communication skills (verbal and written). Excellent planning, organizational and time management skills. Focus driven whilst demonstrating exceptional attention to detail. Must have a strong sense of accountability. Strong numerical literacy and financial acumen. Telephone etiquette and customer service excellence. Please note that only team members who meet the stipulated minimum requirements will be considered. Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful. Apply Now
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