The Workforce Manager is responsible for overseeing and managing the day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments within the in-house revenue stream. This role requires a proven track record in effectively leading teams, implementing strategic initiatives, and ensuring compliance with industry regulations. The successful candidate will be instrumental in optimizing revenue generation while maintaining a high level of customer satisfaction. KEY PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily workforce management to meet and exceed service level expectations and daily revenue targets in the debtors, retention, and mandate departments. Proactive; problem-solver attitude is crucial. General administration regarding activity management including liaising with customer service and other department heads. 3-5 years Experience in debtors and retention at a mid-management level Experience managing an in-house revenue. Previous experience in the health and fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Afrikaans and English Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to prioritize own workload and deliver to tight deadlines, whilst maintaining attention to detail Experienced with Microsoft packages with the ability to learn new skills High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling Able to work with global responsibility and accommodate working hours to support this Act as subject matter expert on all workforce planning, workforce capabilities, and deployment. Collaborate effectively with the leadership team and those business teams impacting customer demand to create daily, weekly, monthly, and quarterly reports which support the delivery of extraordinary customer service and delivering on the desired targets. Deliver workforce planning tools nationally to support in-house call center operations. Build and lead the teams that are forced to be target-driven fitness operations Applications must be submitted via Indeed.com. Please submit an updated CV with copies of your qualifications and a recent photograph to apply. Bachelor's degree / Diploma in Business Administration, Management, or related field Market related Apply Now

Share this job with someone you think should apply!

Facebook

Workforce Manager Durbanville - Durbanville

Related Jobs

Crm Manager Paarden Island - Paarden Island

CRM / Customer Relations Manager Negotiable - Paarden Island

General Manager Durbanville - Durbanville

Hospitality Manager Stellenbosch - Stellenbosch

Delheim Hospitality manager - Stellenbosch

Want to do another search?