2nd Line It Support Montague Gardens - Cape Town City Centre
West Coast Personnel
2nd Line IT Support – Montague Gardens, Cape Town – R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you'll play a crucial role in providing top-notch support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group of companies, as well as supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering hardware, operating systems, email, and more Collaboration with 3rd party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation work Escalation in accordance with SLA Experience: Minimum 3 years in Desktop Support Proficiency in Windows Desktop Operating Systems (Windows 10/11) and MAC Good working knowledge of Windows Server Operating Systems Experience with Microsoft Office Applications (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking knowledge (DHCP, DNS, Routing, vLANs) Experience with various Internet Connectivity Mediums (xDSL, Fibre) Familiarity with Enterprise Antivirus packages and Backup management Education & Qualifications: A Levels A, N or Microsoft MCSA/MCSE (optional) Other Requirements: Previous IT remote telephone support experience Fluency in English is mandatory Positive personality with a willingness to learn
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