Acquisitions Supervisor - Tracker South Africa - Randburg

Listing reference: track_001185 Listing status: Online Apply by: 8 March 2024 Position summary Industry: Telecommunication Services Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of a Supervisor in the Acquisitions Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment. Job description Marketing of Tracker products and services to both existing and prospective clients Ensure that email requests (VAX) received are handled efficiently and service level agreements are maintained. Ensure that all administrative tasks including capturing of leads are handled efficiently. Manages all Call centre activities and the daily running of the team. Increases customer satisfaction via process improvement initiatives. Listening to calls to improve quality and minimise errors and track agent performance. Reviewing the performance of staff and identifying training and development needs Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable Ensuring that the necessary disciplinary action is taken in accordance with the Company’s code of conduct. Recording stats, analyse trends and performance levels of the call centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis. Handling complex customer complaints Coaching, training, motivating and retaining staff. Ensure a minimum of 95% conversion rate on lead to contract. Manage department resources as required to support customer demands and business needs. Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer interaction. Management of acquisition campaigns Assist with any other tasks or duties assigned by the Manager. Minimum requirements Matric/NQF level 5 or higher qualification Minimum 2 years Contact Centre supervisory/leadership experience. Proficient skills in Microsoft Word and Excel Excellent written and verbal skills Previous experience in managing or working in a sales environment Familiarity with Industrial Relations, Customer Relations and General Management Training experience will be advantageous. Additional Requirements: High Execution capabilities Proactive; Hands on Analytical and data driven. Fast adopter to change. Customer-centric mentality Creativity Good decision-making skills. Deadline management Teamwork, coaching and guiding. Work accurately with high level of attention to detail Benefits: Medical aid, Provident fund Please note, if you are not contacted within 4 weeks consider your application unsuccessful. Apply Now

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Acquisitions Supervisor - Randburg

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